Returns and Refunds Policy

At Roam Wilderness, we want you to feel confident with every purchase. If there’s an issue with your order, we’re here to help.

Returns
If you receive a defective, damaged, or incorrect item, please contact us at [email protected] within 1–3 days of receiving your order. To process a return, the item must be:

• Unused and in its original condition

• Returned in the original packaging

• Reported to us within the specified time frame

We do not accept returns for change of mind or accidental order placement.

Refunds
Once we receive and inspect the returned item, we will notify you of the status. If the return is approved, a refund will be issued in cash through a mutually agreed method. This may take a few working days, depending on your location and arrangement.

Damaged or Missing Items
If your package arrives damaged or items are missing, please email us immediately at [email protected] with photos and order details. We will assess the issue and offer a resolution accordingly.

Cancellations
If you need to cancel an order, please reach out as soon as possible. Orders can only be canceled before they are shipped.

For any further questions, don’t hesitate to contact our team at [email protected]. We’re here to make things right.